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We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.

We are immensely grateful to Banks Memorial Funeral Home for their exceptional care and support during the difficult time of bidding farewell to our beloved Thomas E. White. The entire team displayed compassion, professionalism, and attention to detail that exceeded our expectations.

Mrs. Carole Banks went above and beyond to accommodate our specific requests, making us feel like the only family she was serving. Her empathy and sensitivity guided us through the funeral arrangements, incorporating our wishes and traditions seamlessly.

Banks Memorial provided a personalized experience that truly made a difference during our grieving process. We wholeheartedly recommend Banks Memorial for their compassionate, comprehensive, and respectful funeral services.

Thank you, Banks Memorial, for being there when we needed it the most. We are forever grateful for your exceptional services.

Frances B. White

Frances B. White
May 23, 2023

Bank's Funeral Home,
provide exceptional service of many
of my family members. They showed lot's of
Compassion and understanding of our family needs
at a very difficult time. I would like to thank you for
your outstanding service and thoughtfulness.
Synora Robinson

Synora Robinson
November 17, 2022

The Family of Thomas Herman Preston, Would Love to Thank You Mrs. Carole J. Banks and your Staff for making an Amazing home going service for my Great uncle Buck. You're service is Highly Respectful and Outstanding Perfectionist!!!! Thank You, Cornelius R Marshall 🙏🏼👏🏼🌹

Cornelius R Marshall
July 9, 2022

The family of John Nathan Smith, Jr., extends our heartfelt thanks and appreciation to Banks Memorial Funeral Home for the outstanding job in organizing and directing the services for our love one.

A special thanks to Mrs. Carole Banks; you were a joy to work with. Your caring spirit, kindness, knowledge, and professionalism made everything run smoothly and brought comfort to our family during a time of great sorrow. The program, fans, video, and entire service were absolutely wonderful. We are eternally grateful to you and your staff for what you did to make the service a truly beautiful celebration of life for “Big John”.

May God continue to bless and guide you and the Banks family.

Mildred S. Glasper
October 6, 2021

The attention we received was exceptional during this journey with laying our mother to rest. Although our mother made her transition in July, we began the preparations in January. Mrs. Carole exhibited concern and caring throughout this time. She was available when needed and responded timely. Above all, she is genuine.
Thank you Thank you

Tony Watson
August 4, 2021

I would like to say that Mrs.Banks provided exceptional service to my family at one of the hardest times in our life. Mrs. Banks and her staff are very professional, patient, and caring. Our overall experience with Banks Memorial Funeral Home was outstanding.

Kateisha Andrew's and Carnell Andrews
June 16, 2021

The service and care provided to my family during the passing of aunt Sharon Faye Burroughs were very professional, patient and caring. Mrs. Carol Banks went up and beyond to accommodate the family. She was very knowledgeable and informative in providing us with the information we needed to make sure my aunt’s services were beautiful and memorable. My aunt loved the care she provided for my grandmother several years ago and always from that point stated that she wanted the professional and caring services of Banks Memorial Funeral Services for her final care. We honored her wishes and was very pleased. We highly recommend Banks Memorial.

Pamelia Burrowes
April 17, 2021

Carole Banks was very professional yet friendly and caring. she made all the preparations and plans for Wyletta's funeral so easy. we could not have asked to be treated any better. she went above and beyond what was expected of her and we are truly grateful to the Banks Funeral Home.

harry dutton
January 30, 2021

Carole and Frank Banks I am eternally thankful for these individuals they truly are a funeral home operated by love and compassion they went above and beyond the call of duty in their profession to ensure the family was comforted and well taken care of during a very heavy and hurtful time it actually felt like it was one of their on family member that they was caring for they worked hard on every end to make sure the we gave my mother a safe, classy, and well deserved burial for that i am forever grateful THANK YOU BANKS MEMORIAL

Rashad Edwards
July 30, 2020

I cannot thank Banks Memorial enough. Carole Banks went above and beyond, granting my family's wishes during this difficult time. She was extremely patient, very understanding, and above all helpful. Words cannot express the gratitude I have for her. Through all the questions and changes she treated us with respect and kindness.

Brenda Fonseca
July 8, 2020


Freddie Banks
October 13, 2019

Sister Carole Banks we would like to thank you once again for all of your hard work that you put into the Hodges & Heard family services. We are so grateful that we had your funeral home for all of our family services. Our thanks will go on and on . We will choose your services again. Your staff member Sister Bridgett Davis is one of a kind! We felt like she became a part of our family. Everything she did was perfect . She gave your funeral home a five star service. Thank you Sister BridgettDavis for a great recommendation .God Bless you Sister Carole Banks and your Business.

The Hodges & Heard Family
July 6, 2019

Sister Carole Banks & Staff we just wanted to tell you how grateful we are for everything you all did for my mother. Sister Carole Banks your staff member Sister Bridgett Watkins Davis is a treasure. Her words inspired and comforted us. Her amazing voice, which is a true blessing, soared during the funeral service , and brought chills and tears to all . Thank you Sister Carole Banks for continuing the tradition , and professional standards started by your grandfather. May God continue to bless you and your staff.

Melvin Hodges and Family
July 3, 2019

Sister Carole Banks words can not say how we felt with the service you provided for my mom. It was TOP NOTCH from the beginning. To this day our friends tell us what a beautiful job you did. Thank you Sister Bridgett Davis for taking care of mom with such dignity and grace . We will never forget all you have done done for us and we appreciate you. My mom wish were presented beautifully. Thank you Sister Banks and your staff for another excellent job.

Cora Heard & Family
July 3, 2019

Sorry for our loss miss my stepdaughter me and her sister and family will miss her dearly

Tiffany Hurst Snowden
April 30, 2019

I recently attended Mother Lola Ree (Bradley) Kidd’s home going service. It was fitting for a magnificent, humble woman of God that touched several generations. Everything was conducted in the spirit of excellence. I was so proud of the way the Staff conducted themselves. It was very professional. My prayers are with you all. Be blessed and continue to provide first class service to all. Bishop and Evangelist Torbert, Madison, Alabama.

Bishop Shelton Torbert
February 1, 2019

Thank you Sister Carole Banks for your kindness shown during our family member service. It was really nice to see that you have a special Baldwin County resident on your staff Sister Bridgett Davis . I appreciate her kindness during this time for all of us. Thank you and may God Bless you all !!

Richardson & Ikner Family
November 27, 2018

The Hodges & Heard Family would like to thank Sister Carole Banks and her staff for the excellent job that was performed . Thank you Sister Bridgett Watkins Davis for all the hardwork you have done. You have been instrumental to the success of my family. Your dedication to seeing it through from start to finish is truly an example of a great team member.

The Hodges & Heard Family
November 5, 2018

My family is thankful for the service provided by Banks Memorial Funeral Home. This has been a very difficult time for the Hodges & Heard family. Sister Carole Banks and Sister Bridgett Watkins Davis your support has been a bright star for all of us.

Cora Heard
July 9, 2018

My family is thankful for the service provided by Banks Memorial Funeral Home. This has been a very difficult time for us. Sister Carole Banks and Sister Bridgett Davis your support has been a bright star for all of us.

Cora Heard
July 8, 2018

I would like to take the time to say Thank you to the Bank's Memorial Service. For the outstanding job they done for our love ones homegoing. I can't express enough gratitude for my peace of mind especially the video to truly capture those pictures of memories that I will cherish for lifetime it really put a smile on my face. Knowing that Heaven has gain two wonderful Angels

Penny Lamar
July 1, 2018

The Rankins Family would like to Thank Banks Memorial for an outstanding job on laying our love one (Mazie Rankins) to rest. We Pray God continue to Bless this wonderful Service and the kind heart's associated with Banks Memorial.

The Rankins Family
April 10, 2017

Banks memorial staff exceeded my expectations by far! They displayed genuine compassion, and stellar services accompanied by a uniquely beautiful presentation of a custom blanket.

My husband looked just like himself, which was amazing to everyone. He looked like he was sleeping with a smile on his face - He looked so peaceful!

The staff treated me and my family with the upmost respect, and compassion. They were very attentive to our needs, and they respected our wishes.

Carole Banks not only took my hand and walked me through the process, but when I didnt have the energy or emotional strength to keep going I was able to trust her to handle business for me. She worked through the night to make sure my needs and wishes were met.

The funeral packages and the costs were written in black and white, which made it easier for me to determine which package was best.

I have nothing but good to say about Carole Banks and her staff. My final wish for my husband was to make sure he had a beautiful home-going. Banks Memorial Funeral Home made that possible. My husband's home-going service will always be a beautiful memory.

Thank you Carole Banks and staff. Y'all get 5 stars in my book. I pray that God blesses you as you have blessed me and my family.

- Riva Edmonds-Bonner

Riva Edmonds-Bonner

February 1 ·

The warmth, professionalism, expertise, and love expressed to our entire family during our ongoing experience with the passing of our beloved mother could not be matched. The attention to detail, attention to our specific needs, personalized support far surpassed all our expectations! The service blessed those near and far. Our family cannot express our gratitude adequately enough for all that has been done for us. Thank you Banks Memorial. Well done!

Veronica Rice

Veronica Rice

July 5 at 3:29 PM ·

They take the worst possible moment in your life and instead they make it a celebration especially with the tributes. That takes a lot of time and dedication

Kimber Davis

KImbwer Davis

I would like this time to thank Carole Banks and her staff for the excellent job that was performed at and during my wife's memorial everything was handled in a very professional manner and made me and my family feel better knowing that our loved one was being taking care of. and I would like to say that I would highly recommend her to others.

clyde spears

I would like this time to thank Carole Banks and her staff for the excellent job that was performed at and during my wife's memorial everything was handled in a very professional manner and made me and my family feel better knowing that our loved one was being taken care of. and I would like to say that I would highly recommend her to others.

clyde spears

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